Omyx International USA Corp Return and Exchange Policy depends on a number of factors, including, the type of product purchased and the time elapsed since the date of purchase.
Specifically, our Policy is a follows:
Diffusers - You may return any diffusers for any reason whatsoever within 30 days of your date of purchase, or the date you receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable and customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories.
Fragrance Oils - You may return any of our oils for any reason whatsoever within 30 days of your date of purchase, or the date you receive the oil, whichever is later, for a refund as long as the oil bottle is sealed and unopened. Shipping costs are non-refundable and customer is responsible for return shipping.
Installation and Service Fees - Installation and service fees are non-refundable.
Installment and Finance Programs - All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.
Point of Purchase - Only items that have been purchased directly from https://omyxscents.com, either through an authorized https://omyxscents.com sales person or our website, can be returned to Omyx International USA Corp. Omyx International USA Corp products purchased through other retailers, affiliates or distributers must be returned in accordance with their respective returns and refunds policy.
Shipping - Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all parts, adaptors, bottles, accessories and documentation that were included when you received it.
To return an item to Omyx, please email [email protected] to request a return authorization (RA). Once you receive the RA, please send back the product in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Omyx International USA Corp is not responsible for any lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange, whichever the case may be.
Omyx International USA Corp
18533 SW 55th Street
Miramar, FL 33029
Additional Information - For more information, please contact us at [email protected]
Diffusers – Have a 1-year factory warranty if the item should be defective not from wear and tear of oil malfunctions. The customer is responsible for shipping for all warranty work to our location. We will provide free shipping back after the repair work has been done. We inspect all of our units that come in for warranty to determine the eligibility for a warranty claim. Misuse, normal wear and tear or other mis handling of the equipment will not be accepted as warranty work.